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In-flight food service is a fairly conservative business. According to international standards, any unnecessary innovations or “unconventional” approaches are not acceptable in this business. Food must conform to the generally accepted standards. And, despite these limitations, Aeromar's chefs provide a wide range of very different foods for their passengers.

At least twice a year Aeromar introduces changes into the menu. The company studies the feedback from airlines, and a special department puts together new menus and designs new dishes. Representatives of airlines attend special presentations where they select samples, taste the food and agree on the rations. Separate menus are offered to passengers in the first class, the business class and the economy class. Special attention is paid to the menu provided to the crew.

Company specialists monitor all new developments in the industry of onboard food service. Constant temperature is maintained in hot and cold shops, which is necessary for serving on-board meals in accordance with the requirements of new international HACCP rules and Russian sanitary and hygienic requirements, and allows keeping food fresh longer.

The facility is equipped with modern universal equipment and cooling and deep freezing chambers, which allows airlines to order food for return flights as well.

New international technologies have helped reduce losses to the minimum at each stage of the production cycle and have had a positive impact on productivity, the number of employees and the quality of products.

·         LEAN (Leanteam EMEA) technology can help significantly reduce non-production waste, and improve the efficiency of existing technological processes. The work is organized in such a way so as to optimize the production process, i.e. exclude unnecessary operations, and avoid duplication and overlapping of operational staff functions. LEAN technology is used at many major motor companies and has proven to be quite effective in Aeromar.

The Cycletime technology that has been in place for several years allows to properly calculate and control the amounts of food raw materials and equipment capacity for product rotation, and minimize waste.

Despite the understandable constraints of the flight, all passengers and crew members must be served high-quality food that fits their tastes, religious preferences, age and other criteria. Aeromar offers dozens of different hot and cold dishes, including more than 20 types of special food dishes. These include vegetarian and kosher dishes, meals for Muslims, children, and diabetics, food low in salt, and food with high fiber content. The company also takes into account national preferences of the passengers, offering dishes of European, Russian, Georgian, Japanese, Chinese and Korean cuisine.

Aeromar’s chefs are comfortable with national cuisine recipes. On flights to India no beef is served, and curry is used as a condiment. Flights to the Middle East offer no pork dishes. And then there is always some surprise. Krishnaites drink only water, and eat only green apples and nuts. Vegans eat only top parts of plants, so they are not offered carrots or potatoes.

·         Special attention has always been paid to putting together children’s menus.

Aeromar has always tried to please our customers and anticipate their needs. We prepare many delicious surprises for every holiday. For example, in the New Year season, regardless of their service class, passengers are offered champagne, chocolates and Christmas gifts.

Business class passengers can enjoy Performa, a restaurant-class menu that allowed Aeroflot to become one of top five airlines in Europe. This is the first project of its kind in Russia. Performa is actually like a restaurant on board: the food is served in an elegant dish and not on a standard tray, there is a better choice of foods and beverages, and flight attendants offer their guests a personal approach and special attention.

On July 1, 2009, the company launched a new concept – a healthy food menu. The healthy meal contains foods that are good for one’s body, and the food is cooked so as to retain all the useful nutrients.